What The Hell Just Happened?!

Set It and Regret It: The Danger of Auto-Clocking Time Keeping

This episode is a must-listen for anyone who has employees and wants to avoid a timekeeping nightmare! Using a real-life example of a hospital system that had to pay a huge settlement, you'll learn how simple mistakes like rounding time clock punches incorrectly can have major consequences. We'll also break down how to use timekeeping software effectively (and legally!) so you can protect your business and treat your employees fairly. Join Paul Edwards and his guest, Tiana Starke, as they discuss how common timekeeping blunders can really add up. This week, episode 96 of What the Hell Just Happened?! is about timekeeping compliance concerns and how to avoid them.
Better workplaces make better lives. 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Tiana Starke to share the importance of staying compliant with timekeeping errors by employees, and actionable steps you can take to avoid common timekeeping pitfalls.
Paul Edwards and Tiana Starke also discuss:
Case Study: How one large hospital lost a lot of money by common timekeeping errors that could have been avoided.
FLSA Compliance and regulations you may be accidentally breaking
How to address timekeeping concerns with your employees, and what NOT to say
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
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Turning Blockers into Champions: How to manage employees blocking change

Do you have an employee that’s hindering growth and innovation in your practice? This podcast explores the concept of “blockers” -- those employees who, often unintentionally, stifle progress and demoralize teams. Join Paul Edwards and his guest, Michelle Richard, as they discuss how to turn blockers on your team into champions of change. This week, episode 95 of What the Hell Just Happened?! is about how to manage employees resistant to change.
Better workplaces make better lives. 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Michelle Richard to share the importance of recognizing and addressing “blockers” in your dental practice, and actionable steps you can take to turn those individuals into supporters of your practice's growth and innovation.
Paul Edwards and Michelle Richard also discuss:
How to identify blockers on your team, based on key common characteristics and behaviors.
Blockers can severely hinder growth and innovation, but when overcome and managed correctly, they can be the champions of change in your practice.
Various ways in which you can manage blockers, and why the way you want to approach them may not be the best for your practice.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
 
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
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Facebook
 

Political Tension in the Workplace: When and How to Address the Team about Political Disagreements

It’s Election Day, and your team members may have a lot on their minds - including the political choices of their coworkers. Join Paul Edwards and his guest, Jeff Dorfman, as they discuss the political tensions we are seeing in workplaces across the country, and why this is just the start of the political tensions at work. This week, episode 94 of What the Hell Just Happened?! is about how to handle workplace political tension.
 
Join CEDR’s newsletter and gain access to the latest HR news, advice and education. 
 
Better workplaces make better lives. 
 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Jeff Dorfman to share the importance of handling political tension the correct (legal) way in the office, and actionable steps you can take to manage the tension between employees without breaking the law.
 
Paul Edwards and Jeff Dorfman also discuss:
The prevalence of political tension in the workplace, and why you should care about the political tension within your team.
Why private practice owners and managers are not obligated to uphold freedom of speech like the government - and yet there are ways you could get in trouble for telling employees not to talk about certain topics in the workplace.
Examples of practical approaches to managing political discussions, from minor issues to tension that affects patient care.
 
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
 
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
 
Email questions or comments for Paul at podcast@wthjusthappened.com
 
You can connect with us here:
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LinkedIn
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Facebook
 

Beware of Workplace Monsters: Taming the Ghouls Draining Your Practice

It’s Halloween week and we have monsters lurking in dental practices all over the nation - and we want to help you stop them! Join Paul Edwards and his guest, Britt Lanza, as they dissect the gory details of the Timekeeping Zombies eating away at your time and brains, the Work Conflict Werewolves who shift when things get stressful, and the Emotional Vampires who can’t possibly see the silver lining of anything. This week, episode 93 of What the Hell Just Happened?! is about how to approach managing different types of monsters in your office for business success.
 
You can check out Time Keeping with CEDR here.
 
Better workplaces make better lives. 
 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Britt Lanza to share the importance of knowing what monsters you may be dealing with in the office and actionable steps you can take to manage these monsters so their behavior doesn’t cost the office more time and money than it needs to.
Paul Edwards and Britt Lanza also discuss:
Timekeeping Zombies; what they are, the dollars you’re wasting by not handling them correctly, and how best to hold these employees accountable so they stop creating payroll issues.
Workplace Conflict Werewolves; how to identify them, what they do to the overall work culture, and how to rein them in so they can help with change or stressful situations instead of making these problems worse on the team.
Emotional Vampires; how they suck the good out of your practice and the only way to “kill” them for good. 
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
 
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
 
Email questions or comments for Paul at podcast@wthjusthappened.com
 
You can connect with us here:
Website
LinkedIn
Instagram
Facebook

The Noise Around Cover Letters: The Internet Hates Cover Letters - Now What?!

The internet seems to hate cover letters - with many people discussing how employers who require a cover letter in the application process are toxic or how no one reads the cover letter, there’s a lot of reasoning as to why you may be questioning the importance of the cover letter in your own hiring process. CeCe Wilson, CEDR’s Human Resources Manager, breaks down why you don’t need a cover letter to hire the right candidate, and how to get valuable information during the hiring process in other ways. This week, episode 92 of What the Hell Just Happened?! is about how to approach the cover letter request in the hiring process.
 
You can view the complimentary Hygiene Course here.
You can check out our Hiring Guide here.
 
Better workplaces make better lives. 
 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease.
 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share the importance of a phone screening during your hiring process and actionable steps you can take to gather important information from a potential hire without a cover letter.
 
Paul Edwards and CeCe Wilson also discuss:
 
What the internet is saying about employers who require a cover letter 
Where they stand on requiring cover letters - and if CeCe reads them
The importance of phone screenings and skills tests in the hiring process
 
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
 
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share and rate the show on your preferred listening platform. 
 
Email questions or comments for Paul at podcast@wthjusthappened.com
 
You can connect with us here:
 
Website
 
LinkedIn
 
Instagram
 
Facebook
 

How to Tell Your Employee They Stink

Telling an employee that they smell bad is a tough and rather personal conversation that many office managers and owners avoid. Whether you’ve had patients or other employees complain, or have noticed the odor yourself, it can be tricky to tell an employee that they stink. Grace Godlasky, CEDR’s Solution Center Manager, is on the podcast today to discuss her new complimentary HR education course: The Clean Conversation. This week, episode 91 of What the Hell Just Happened?! is about how to tell your employees they stink - and why you should handle the conversation with compassion.
 
You can download the complimentary Hygiene Course here.
 
Better workplaces make better lives. 
 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease.
 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Grace Godlasky to share the importance of handling hygiene conversations at the office with compassion and actionable steps you can take to have the conversation around smells with your employees.
 
Paul Edwards and Grace Godlasky also discuss:
 
Medical and other life reasons an employee may smell, and the need for compassion with each conversation around hygiene
Protected reasons someone may smell, and how to still enforce good hygiene in your practice
Interesting real-life examples of smelly employees and how their hygiene was handled
 
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
 
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share and rate the show on your preferred listening platform. 
 
Email questions or comments for Paul at podcast@wthjusthappened.com
 
You can connect with us here:
 
Website
 
LinkedIn
 
Instagram
 
Facebook

AI is a Revolution for Medical Offices - As Long as You're Careful!

One of our members (a dental practice) used AI to summarize their notes and recently asked how people are addressing AI in the workplace. We've discussed AI and hiring biases on the podcast (a very long time ago!) As expected, more uses are coming to light. Because of that, we're back with updated guidance and information regarding using AI in the workplace, and our focus is on HIPAA compliance and showing ways employees could unintentionally break HIPAA rules. There are several ways AI can revolutionize your work life and that of your employees, making tasks easier and more efficient. Learn more about the exciting possibilities in this week's episode of What the Hell Just Happened?!

What the FTC's Non-Compete Ruling Means for You - Hurry Up and Wait

In this episode of What the Hell Just Happened?!, hosts Paul Edwards and Jennie McLaughlin delve into the recent FTC ruling on non-compete clauses. While this could herald significant changes for employment contracts nationwide, there's no need to panic just yet. Paul and Jennie break down the details of the ruling, emphasizing that it won't take effect immediately and discussing potential legal challenges that could delay its implementation. This episode is a must-listen for anyone concerned about the future of non-competes and seeking clarity amidst the unfolding legal landscape!

What Happens When Employers Get Recorded Firing an Employee?

Let’s delve into a scenario that could happen to any of us in the professional world. We've all seen them by now—the secret Zoom video recordings of a large company firing a remote employee via call go viral. Secretly recording a conversation raises privacy issues, and, once again, a crazy ruling by the NLRB last year states that eavesdropping on employers by employees is legal under federal law. When recordings get released in the wild, it is never good for the employer. We discuss how the employer tried to mitigate the negative impact by responding and how that can worsen things. THIS IS NOT AN ISOLATED LARGE corporation problem; it impacts small businesses, too. 
So, what could you do when this happens to you? Gain insights from the seasoned perspectives of Paul Edwards and Elijah Newsome, our Social Media Strategist, as they break down best practices around negative reviews in this week's episode of What the Hell Just Happened?!

Give Your Employees Work Emails Already!

Today, we're talking about the importance of privacy and email addresses for your employees, inspired by a chiropractic office that got locked out of their website by an employee who was demanding a ransom. Allowing employees to use their personal email addresses for various business activities sets you up for trouble in more ways than we can list... Giving your employees company emails solves so many problems. Let's talk about it and how those emails can protect you and your business in this week's episode of What the Hell Just Happened?! with Paul Edwards and guest Ally Dagnino.