My Employee CAN do the Job, but Won't!

All employees fall somewhere on the skill versus will matrix, which is a tool that can help you objectively make tough decisions with employees. You have your ideal employees (those that can and will and those that can't and will), and then you have your less-than-ideal employees (those that can and won't and those that can't and won't). Have you ever stopped to think about where all of your employees land? From there, what to do with those that fall in the less-than-ideal category? Join Paul Edwards and CeCe Wilson in this week's episode of What the Hell Just Happened?! as they go over the skill vs. will matrix and how to decide when it's time to coach, train, or fire, depending on where each employee falls.