A Convenience Store and Their “Perfect Smile” Policy

The urge for businesses that are customer-facing to have policies in place dictating the appearance of their staff is all too common. More easily than you may think, these policies can run the line of putting your business at risk, as there are several laws in place to protect appearance-related traits/qualities. Laws aside, you run the risk of losing top talent because of these policies, as job performance is not dependent on someone meeting a certain visual standard. Listen to this episode of “What the Hell Just Happened?!” to hear Paul Edwards sit down with CeCe Wilson to discuss the popular convenience store “Sheetz” and how their “perfect smile” policy wound them up in hot water on social media these past couple weeks.