Listener Mail - Don’t Attack the Person, Attack the Problem

On this episode of What the Hell Just Happened?, senior Solution Center advisor Tiana Starke joins Paul and Amanda to discuss strategies for coaching an otherwise employee who is a little sensitive to criticism. How do you strike a balance between avoiding hurt feelings and giving the employee the feedback they need to do their job well? The main thing to keep in mind is this: Don't attack the employee, attack the problem!