What The Hell Just Happened?!

Building a Better Business Through Core Values

In this episode of What the Hell Just Happened?!, Paul Edwards and Grace Godlasky discuss how core values can improve your business and your workplace culture. Join them as they discuss the importance of understanding and having core values. This week, episode 104 of What the Hell Just Happened?! is about how core values for your business can unify a growing team and help solidify your business reputation and your name in the community.
Better workplaces make better lives. 
Important Links for this Episode: 
Blog from CEDR on core values and workplace culture.
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Grace Godlasky to share the three prongs of a successful business, and actionable steps you can take to grow your company with a solid foundation through things like core values and a mission.
Paul Edwards and Grace Godlasky also discuss:
The reason for core values and why it’s important to have them and make sure your team understands them.
What happens to the patient experience when your team does not follow your core values or when you do not have them, and how that impacts your business.
A few of CEDR’s core values and what they mean to us
How core values can be applied to run your business in your absence or in the wake of a busy season.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
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The Hidden Challenge of Success: Navigating HR and Compliance in a Growing Med Spa

In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss how rapid growth can both be exciting, but also lead to compliance concerns. Join them as they discuss the importance of having a handbook and knowing the laws around being a business owner. This week, episode 105 of What the Hell Just Happened?! is about how Med Spas experience rapid growth and the negative impacts of that success.
Better workplaces make better lives. 
Important Links for this Episode: 
Blog from CEDR on rapid growth and compliance concerns
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share the legal risks around rapid growth and success, and actionable steps you can take to correct your mistakes and move forward with confidence.
Paul Edwards and CeCe Wilson also discuss:
Mara, a Med Spa owner who rapidly grew her Med Spa and is now struggling with compliance issues now that she’s expanding.
The importance of a good handbook, and hiring/onboarding processes, and as much foundational structures as possible to grow successfully and compliantly. 
The importance of hiring on CEDR HR Solutions to help you get started on the right foot with people in your corner who can help you scale successfully and legally. 
What core values encourage in leadership roles at your practice.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
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Facebook

Are Quirky Interview Questions Holding You Back From High Performers?

In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson explore the pros and cons of quirky interview questions—and why they might be doing more harm than good in your hiring process. Join them as they discuss the importance of asking smart, strategic questions that actually help you find the right candidate. This week, episode 104 of What the Hell Just Happened?! breaks down the impact of quirky interview questions on hiring success.
Better workplaces make better lives. 
Important Links for this Episode: 
Behavioral Interview Questions
Where Interview Questions Come From
How to Prepare for Interviews
FREE Guide: Hiring Guide
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share insights on unusual interview questions they’ve encountered, plus practical tips to develop strong behavioral interview questions and stay consistent in your hiring process.
Paul Edwards and CeCe Wilson also discuss:
Why high-performing candidates are often put off by quirky interview questions.
How these questions typically fail to assess job-related skills.
Why behavioral interview questions are a far more effective alternative for hiring top talent.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
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Facebook

The Truth About PIPs: A Better Way to Manage Performance

In this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss why they don’t like the standard Performance Improvement Plans (PIPs), and even how it could cause legal trouble for small businesses. Join them as they discuss the importance of creating performance expectations and holding your team accountable. This week, episode 103 of What the Hell Just Happened?! is about why PIPs are not the best approach for managing employee performance concerns.
Better workplaces make better lives. 
Important Links for this Episode: 
Blog from CEDR on PIPs
Progressive Corrective Coaching Methods Blog from CEDR
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by CeCe Wilson to share the legal risks around PIPs, and actionable steps you can take to document performance corrections with employees.
Paul Edwards and CeCe Wilson also discuss:
The legal risks associated with what happens when you don’t follow the performance plan or can’t show documentation that the PIP was followed.
How PIPs fail to address the root cause of poor performance and can undermine the morale of the team.
What to do instead of a PIP for better performance and more legal protections for you and your business.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
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Facebook
 

Immigration Compliance: Stop Sweating Your I-9s!

This episode of What the Hell Just Happened?! dives into the compliance around immigration and I-9 forms so you are prepared should you have a visit to your workplace from ICE. Join Paul Edwards and his guest, Tiana Starke, as they discuss the importance of documentation around the right to work in the United States. This week, episode 102 of What the Hell Just Happened?! is about the I-9 and E-Verify documentation requirements of employers.
Better workplaces make better lives. 
Important Links for this Episode: 
I-9 Webinar on E-Verify
I-9 Readiness Blog by CEDR
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Tiana Starke to share the importance of staying compliant with I-9 forms and E-Verify, should you be in a state that requires that, and actionable steps you can take to correct your errors if you have not been completing these processes up until now.
Paul Edwards and Tiana Starke also discuss:
Ensuring I-9 compliance, including what is expected of you as an employer and how to set up a new hire for success in completing this form correctly and on time. 
Understanding who is required to use E-Verify and what you need to know to complete this part of the onboarding process.
How to correct past mistakes (and when not to), and how to move forward in compliance.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
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Facebook

Ask Me Anything: Good Policies Make for Good Solutions

When it comes to HR issues, we understand how tricky the situations can feel. Ultimately, you want to manage your team effectively and efficiently - but what happens when the situations are just a little too tough to handle on your own? You ask Paul. On today’s podcast episode, Paul answers three questions from our community about tough HR situations they are experiencing right now. This week, episode 101 of What the Hell Just Happened we tackle tough HR questions facing small private healthcare offices.
 
Want to ask Paul a question? Send us an email at: podcast@wthjusthappened.com
 
Better workplaces make better lives. 
 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, BackstageHR, our affordable and tailored approach enables you to address any issue with ease.
 
In this episode of What the Hell Just Happened, CEDR CEO and Founder Paul Edwards shares how to address an employee being harassed by patients and actionable steps you can take to have clear dress code policies to prevent the “just rolled out of bed” look from your team.
 
Paul Edwards also discusses:
 
The importance of having a clear handbook policy that outlines how employees can report harassment. 
How you can set standards for employee appearance.
Whether you can accept a team member’s resignation early, or if you have to honor the two weeks notice they give you.
 
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
 
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share and rate the show on your preferred listening platform. 
 
You can connect with us here:
 
Website
 
LinkedIn
 
Instagram
 
Facebook
 

Blake Lively’s Hollywood HR Nightmare: Lessons for small practice owners

On this episode of What the Hell Just Happened?!, Paul Edwards and CeCe Wilson discuss the importance of being proactive in managing your HR responsibilities. Join them as they discuss the need for company-provided emails and phones, the Hollywood mishaps that led to this lawsuit, and how this applies to your small practice. This week, episode 100 of What the Hell Just Happened?! is about Lively’s HR Nightmare - and how to avoid it in your own practice.
Better workplaces make better lives. 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by guest CeCe Wilson to share the importance of not retaliating on employees who bring up issues in the workplace, and actionable steps you can take to ensure you have a system in place to handle employee complaints and concerns.
Paul Edwards and CeCe Wilson discuss:
The crucial need for all businesses, regardless of the size or number of employees, to have clear HR policies and procedures in place, including an employee handbook. 
The need for a clear and concise procedure for handling complaints and concerns from employees - from complaint through investigation.
The responsibility of employers for creating a workplace free from harassment and discrimination.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
Instagram
Facebook

Why Every Practice Needs A Good Employee Handbook

Our 100th episode of What the Hell Just Happened?! discusses the shocking truth about DIY handbooks and why borrowing an employee handbook from another practice can lead to legal ramifications. Join Paul Edwards and his guest, Kimberlee Polansky, as they discuss the importance of properly written employee handbooks for your small privately owned practice. This week, episode 100 of What the Hell Just Happened?! is about your secret weapon as a business owner or manager: the employee handbook.
Better workplaces make better lives. 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Kimberlee Polansky to share the importance of having a well written handbook provided by experts, and actionable steps you can take to ensure all your employees follow the policies and procedures laid out in your handbook.
Paul Edwards and Kimberlee Polansky also discuss:
The legal ramifications of a poorly made employee handbook.
How employee handbooks can help protect you from costly mistakes.
Why you need to not just have a handbook, but actually understand each policy in and out so you can effectively enforce it. 
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
Website
LinkedIn
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Facebook

The 'Family' Business: Balancing Personal Values and Legal Risks

This episode examines three common HR issues facing small businesses and offers practical guidance for navigating employee requests, religious expression in the workplace, and office relationships. Join Paul Edwards as he discusses three of your burning HR questions. This week, episode 99 of What the Hell Just Happened?! is about Ask Paul Anything questions from podcast listeners..
Check out Lodmell & Lodmell.
Better workplaces make better lives. 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards shares three of your tough HR questions, and actionable steps you can take to set clear and legal boundaries for open religious practices in the office.
Paul Edwards also discusses:
Establishing clear employee dating policies, and how to deal with employees who are matching on online dating apps.
How to handle employees asking for adjusted schedule changes to accommodate school drop off and pick up schedules.
Why you may not want to “just say no” to employee requests, even if legally you can.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
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LinkedIn
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Facebook

The Two Way Street of At Will Employment

This episode provides valuable insights into the often misunderstood concept of at-will employment, from the actual power it gives both employers and employees, to the history of how it came to be. Join Paul Edwards and his guest, Divya Pillai, as they discuss the importance of documentation and 1:1s with employees in at-will states. This week, episode 98 of What the Hell Just Happened?! is about the limitations of at-will for employers.
Better workplaces make better lives. 
Our podcast sponsor, CEDR HR Solutions, knows there’s a better, easier way to HR. With our industry-leading approach, we support over 3,000 small and medium businesses across the country through custom handbooks, one-on-one HR coaching, and education. From HIPAA training to our expansive software, backstageHR, our affordable and tailored approach enables you to address any issue with ease. 
In this episode of What the Hell Just Happened?!, CEDR CEO and Founder Paul Edwards is joined by Divya Pillai to share the importance of staying compliant with timekeeping errors by employees, and actionable steps you can take to avoid common timekeeping pitfalls.
Paul Edwards and Divya Pillai also discuss:
Clarity on at-will employment - what it is and what it is not.
Understanding the limitations and legal aspects of at-will employment that many employers don’t realize.
Real-world examples of how providing no reason for a termination can cause more damage than providing a reason at termination.
If you are a business owner or an office manager looking to simplify your HR process and you are not already subscribed to our HR Insider Newsletter, you need to click here to start receiving the most current, updated information for your office.
Be sure to tune in every other Tuesday and listen to past episodes to get informed about tons of HR tips and best practices. 
Thank you for listening! If you enjoyed today’s episode, please make sure to share this episode on LinkedIn or with your team, and don’t forget to follow, share, and rate the show on your preferred listening platform. 
Email questions or comments for Paul at podcast@wthjusthappened.com
You can connect with us here:
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Facebook